Jorge RamosDuarte,lda – Lacomoto Terms and Conditions:

We do everything we can to take care of our customers. If there is anything wrong with your order or with your parts, please let us know. Please also understand that by making your purchase, you have agreed to the terms and conditions stated below.

Orders:

All orders are processed via e-mail. Contact us via lacomoto@gmail.com.
The process of quoting and payment is handled through an official Lacomoto agent.

PORTUGAL ORDERS: By making your purchase, you are agreeing to purchase postage from CTT or Nacex, which is a third party shipping company separate from Jorge Ramos Duarte, lda. Our orders are custom for each individual, therefore by ordering you are agreeing to wait the given time frame exposed beforehand. The shipping time varies based on the shipping method selected. Lacomoto is not responsible for CTT/NACEX delays or errors. Once the item is shipped and the tracking information has been provided, please contact CTT or Nacex if any issues arise with the delivery of your package. If a wrong address is provided by the customer, we will only grant a refund once the package is returned to us. Shipping costs will not be refunded. Lacomoto does not guarantee delivery time frames. If a delivery is made outside of the estimated time frame, or the tracking information shows delivered but you cannot find the item on your property, you must contact CTT/Nacex for further information. No refund will be given for CTT/Nacex delays or lost items. It is your responsibility to check the legality of these parts in your country. Please check your local laws before purchasing.

INTERNATIONAL ORDERS: We are not responsible for customs delays, carrier delays, or import fees. By placing your order you are accepting the risks associated with an international purchase. CTT delivery times are estimations only. DELAYS MAY OCCUR. This is not something we can predict or control. It is your responsibility, and your responsibility only, to look into possible causes of delays once the item is in transit to you. We will not refund shipping costs due to transit delays. Please note that all charges are in Euro. We can ship via FedEx/UPS/DHL if the customer prefers. Cancelation due to delays will not be accepted, however Lacomoto is always open for dialogue and the resolution of any issues.

Additional shipping charges may apply for larger international orders.

FRAUD SCREENING: We generally ship all orders within 1-2 business days after completion of production however, Lacomoto reserves the right to hold or cancel an order if fraudulent payment activity is suspected. Any shipment delays resulting from a hold is not grounds for shipping refunds, additional return time, or any other credits or exceptions. If your order is cancelled, a full refund will be issued to your original payment method.

CANCELLATIONS:

By customer request: Orders can be cancelled only before beginning of production by customers. Cancellation of an order can only be issued if the objects of the order were in stock.  You must send a cancellation request to lacomoto@gmail.com or call our office in order to cancel.

By Jorge Ramos Duarte, lda – Lacomoto:

We reserve the right to refuse service (including the cancellation of an order) to anyone, at any time, for any reason. Refunds to an original payment method will be applied where applicable.

RETURNS AND EXCHANGES: We will only accept returns if the piece has a definite defect or if the order’s content was wrongfully delivered. We only accept returns if we are notified 7 days  after the date of delivery. Please check that your order is complete and all items are working properly within 7 days. There will be no returns, missing item replacements outside of this 7 day window. Please call or Email us with any returns to make us aware of the issue(s).
All items must be returned in original condition and packaging including any hardware and instruction sheets. The buyer is responsible for return shipping costs. Original shipping costs will not be refunded, and there may be a restocking fee on certain items to cover the costs associated with processing the return. An item returned with an RMA#, in a perfectly new, unopened condition, and that complies with our other return policies, will not be charged a restocking fee. Typical returns with items that have been opened, installed without damage, but returned nonetheless may incur a small restocking fee (typically around 10% of the item’s value). If the item is damaged or modified in any way, or if any pieces are missing, we will not accept a return. If your return falls under any of these conditions where a restocking fee is valid, do not expect it to be waived under any circumstances. If a wrong item is received, we will rectify the situation at no cost to you. Please allow 30 days to receive your refund after your return is received. 

Your refund will be based on the amount you paid for the returned item.

If a discount was applied to your original order, this will be taken into account.

If you paid for shipping on your original order, this expense will not be refunded to you.

A restocking fee will be applied to your refund amount if one applies to your return.

SUBSTITUTIONS:

If the client agrees for a substitution of a product that has a defect or has arrived broken, production of said item will be put under priority by Lacomoto. Cancellation after agreeing for a substitution is not valid, since Lacomoto commits to produce a part regardless of losing profit or not.

WARRANTY: Lacomoto warranties all of its items defects up to 1 year after the date of purchase. Once the part is returned to us, it will be tested and either repaired or replaced. If the issue is caused by installation error or product modification (over tightening, drilling, cuts etc.), we will do our best to repair the item for you, but replacements will only be issued if a manufacturing defect is detected. You will be responsible for sending the item to us and we will ship it back to you. 

PRODUCT LEGALITY FOR PUBLIC ROADWAY USE: Unless explicitly stated otherwise in a particular product’s listing, products developed under Jorge Ramos Duarte, lda / Lacomoto brand are not legally certified for public roadway use and should be used in off-road conditions. They do not have DOT certification, nor any other certificates for public roadway use (in the USA and internationally). Certain products may not comply with laws of signalling, safety, visibility, etc. Jorge Ramos Duarte, lda is not responsible for any damages, tickets, or actions taken against you through the use of these products on regulated roadways.